At OSCAR Ghana, customer satisfaction is our priority. We are committed to delivering high-quality mattresses, sofas, pillows, and integrated beds. If you are not completely satisfied with your purchase, please review our return policy below.

Eligibility for Returns

Products may be eligible for return or exchange if:

  • The item was delivered damaged or defective.
  • The wrong product was delivered.
  • The product has a verified manufacturing defect.
  • The return request is made within 7 days of delivery.

All returned products must be:

  • In their original condition.
  • Unused and free from stains, odors, or physical damage caused after delivery.
  • Returned with the original packaging, receipt, or proof of purchase.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they have a manufacturing defect:

  • Pillows
  • Customized or made-to-order products
  • Products damaged due to misuse, negligence, or improper care
  • Clearance or promotional sale items, unless defective

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery. If your item is damaged, defective, or incorrect, contact our customer service team within 48 hours of receiving your order. We will assess the issue and arrange for a replacement or appropriate resolution.

Exchange Policy

Eligible products may be exchanged for:

  • The same product if it has a manufacturing defect.
  • Another product of equal value, subject to approval and stock availability.
  • A product of higher value by paying the price difference.

Refund Policy

Refunds are only issued when:

  • A replacement cannot be provided.
  • The order is canceled before production or dispatch.
  • OSCAR determines that a refund is the most appropriate resolution.

Approved refunds will be processed using the original payment method within 7 to 14 business days, depending on the payment provider.

Return Process

To request a return:

  1. Contact our customer support team with your order number and reason for the return.
  2. Provide photographs or videos if the item is damaged or defective.
  3. Wait for return authorization before sending or arranging collection of the product.
  4. Once the returned product has been inspected and approved, we will process your exchange or refund.

Delivery Charges

  • If the return is due to an OSCAR error, such as an incorrect or defective product, OSCAR will cover the return or replacement delivery costs.
  • If the return is requested for reasons not related to product quality or company error, the customer may be responsible for applicable transportation or handling charges.

Warranty

Many OSCAR products are covered by a manufacturer’s warranty against defects in materials and workmanship. The warranty does not cover normal wear and tear, accidental damage, misuse, improper handling, or unauthorized repairs. Please refer to the specific warranty information provided with your product.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our customer service team. We are always happy to assist you and ensure you enjoy the comfort and quality that OSCAR is known for.